ALAW Complaints Procedure

The Association of Lawyers for Animal Welfare (ALAW) aims to provide the best possible support and services to voluntary groups and individuals. ALAW exists to serve voluntary groups, volunteers and the public and to be accountable to its trustees, funders, Charity Commission and partners.

From time to time an individual or organisation may feel it has not had the best possible service that ALAW aims to provide. In such instances it is important that a complaint is made, the circumstances investigated and necessary corrective action undertaken within reasonable time limits.